- When do we ship?
We ship Monday through Friday, unless it is a holiday. During the holiday season do we ship on Saturdays. Note we do not ship to PO Boxes.
- How long will it take to process my order?
Your order can take 1-3 business days. We do try to ship next business day.
- How long is delivery?
This will be based on the shipping method.
USPS First Class Mail, 30 days with no tracking available once it has left the USA.
*Note: Tracking may say delivered, it is actually delivered to your country.
USPS Priority Mail International, 6-10 business days with tracking available.
USPS Express Mail International, 3-5 business days with tracking available.
*Note some countries will only hold packages for 10 days with Express Mail.
- Where is my order?
Shipping notifications are sent to the email address on file. Please track your packages. Tracking numbers may take 24-48 hours to update. www.usps.com
- Is VAT included in your price?
VAT (taxes and duties) are not included with your order.
- My package says delivered?
We ship to the address on file. We are not responsible for lost or stolen packages. Packages may be left at the front door by your postal carrier if no one is available. We do not replace or issue refunds for packages marked delivered. Please contact your local postal carrier. *Note: Tracking may say delivered, it is actually delivered to your country.
If your order is returned due to incorrect address, refused delivery, and/or unpaid taxes and duties, actual shipping (not discounted shipping offered) charges will be deducted from your order.